In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the Webster Groves Public Library will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: Webster Groves Public Library does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.

Effective Communication: Webster Groves Public Library will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in our programs, services, and activities, including qualified sign language interpreters, print magnifiers, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: Webster Groves Public Library will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to use all of its services, programs and activities. For example, people with service animals are welcome in the library, even though pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service or activity at the Library, should contact Library Director Tom Cooper at 314.961.3784 or tcooper@wgpl.org, or Children’s Librarian Michelle Haffer at 314.961.7262 or mhaffer@wgpl.org.

Webster Groves Public Library will not charge to provide a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policies or procedures.

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Webster Groves Public Library. The Library’s Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, and phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Library Director Tom Cooper
301 E. Lockwood Ave.
Webster Groves, MO 63119

Within 15 calendar days after receipt of the complaint, Mr. Cooper or his designee(s) will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting Mr. Cooper or his designee(s) will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the Webster Groves Public Library and offer options for substantive resolution of the complaint.

If the response by Mr. Cooper or his designee(s) does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Library Board of Trustees.

Within 15 calendar days after receipt of the appeal, representatives of the Library Board of Trustees will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Library Board of Trustees or their designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Mr. Cooper or the Library Board of Trustees or their designees, their appeals and responses from these offices will be retained by the Library for at least three years.